Help
Support
Support runs through email, Discord and Telegram. There is no phone line and no ticket desk: send a message and we will look at it.
Channels
Get in touch
Email is the channel for orders, keys and refunds. Discord and Telegram are there for quick questions and product updates.
What to include
- Your order ID from the confirmation page
- The email address you used at checkout
- The product and game you bought
- What you tried already, and what happened
- Screenshots of any error message, if you can
Pre-sale questions
You do not need to have bought anything to message us. Questions about a product, compatibility or which option fits you are welcome.
Refunds and order problems
Start refund requests here, by email. Most problems can be fixed without a refund, and we honour reasonable refund requests. Read the refund policy for the full details. Please contact us before opening a payment dispute.
Didn’t get your key?
Check your spam and promotions folders for the delivery email first. If it is not there, message us with your order ID and the checkout email, and we will look it up.
Support is by email, Discord and Telegram. There is no phone line.