Refund Policy

Email [email protected] and tell us what's wrong. Most issues, such as setup problems or a missing email, can be solved without a refund.

We look at each request case by case and honour reasonable ones. Products are digital licenses, so we can't take them back once they have been used.

A key that has already been activated and works as described.

Changing your mind after you have used the product.

Game bans or other account actions. Using cheats breaks game terms and always carries some ban risk, which you accept when you buy.

Systems we don't support. Our products require a Windows 10 or 11 PC.

Products can't be bought while they are shown as Unavailable. If a product is taken off sale after you bought it, for example after a game update, contact us and we'll work with you on an extension, an exchange or a refund.

Email [email protected] with your order ID, the email address you used at checkout, and a short explanation of the problem. Never send card or payment details.

Paddle, our merchant of record, processes approved refunds back to your original payment method. How long it takes to appear depends on your bank or card issuer.

Please contact us before opening a dispute or chargeback with your bank; it is usually the faster way to a solution.