Heatbox

Help

Support

Support is by email. Send us a message and we will look at it; there is no live chat or phone line.

Email only

Write to support

[email protected]Check product status

Before you send, check the product on the status page: if it shows Unavailable, wait until it is Available again and try once more.

What to include

  • Your order ID from the confirmation page
  • The email address you used at checkout
  • The product and game you bought
  • What you tried already, and what happened
  • Screenshots of any error message, if you can

Pre-sale questions

You do not need to have bought anything to email us. Questions about a product, compatibility or which option fits you are welcome.

Refunds and order problems

Start refund requests here, by email. Most problems can be fixed without a refund, and we honour reasonable refund requests. Read the refund policy for the full details. Please contact us before opening a payment dispute.

Didn’t get your key?

Check your spam and promotions folders for the delivery email first. If it is not there, email us with your order ID and the checkout email, and we will look it up.

Support is by email only. There is no live chat or phone line.