Refund Policy

You may request a refund within 14 days of purchase if your Heatbox access has not been activated or used. Once digital access has been activated and delivery has begun, purchases are generally non-refundable except where required by law or covered below.

Please contact us if you were charged more than once, did not receive access, or the service is materially defective or inaccessible. After checking the order, we may provide replacement access, help resolve the issue, or issue a full or partial refund as appropriate.

Email [email protected] with the email used at checkout, your order or transaction number, and a short explanation. Please do not send card details. We aim to respond within five business days.

Approved refunds are returned to the original payment method through Paddle. Your bank or payment provider controls how long the credit takes to appear. This policy does not limit mandatory consumer rights that apply where you live.